Effective August 1, 2026 · Pikbo Labs LLC
Pikbo does not currently offer public paid checkout, so visitors cannot buy a subscription on this website today. The rules below apply when Founding Studio billing opens and will be shown again before the first charge.
You may cancel a paid subscription at any time. Cancellation stops the next renewal; access continues through the already-paid billing period unless we state otherwise when processing a refund.
We will refund a first subscription purchase requested within seven calendar days if no paid Launch Pack or paid generation allowance has been used. Renewal charges are not covered by this voluntary first-purchase rule, but duplicate or incorrect charges are covered below.
We refund duplicate charges and charges we confirm were made in error. Contact us promptly with the account email, charge date, and the last four digits shown on your receipt. Do not send a full card number.
If our system confirms that a paid generation failed before a deliverable result, the associated generation allowance or credits are restored automatically. Timeout, cancellation, or an uncertain provider outcome may remain pending while we reconcile the job; we will not promise a refund before that outcome is confirmed.
Nothing in this policy limits non-waivable consumer rights that apply where you live. If local law provides a stronger refund or cancellation right, that law controls.
Email support@pikbo.ai. We normally acknowledge requests within two business days. See our contact page for the information to include.